IT Support Analyst

Full Time

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Job Description:

Elastic Games is searching for a talented IT Support Analyst. Working with the Studio Head, they will be responsible for creating and maintaining the technical hardware and software requirements and solutions necessary to run a video game studio efficiently. This is an on-site position and they will be working with a team of experienced game developers that values quality as well as team collaboration.

Duties:

Install and configure computer hardware operating systems and applications

Monitor and maintain computer systems and networks

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Provide support, including procedural documentation and relevant reports

Pioneer and support the roll-out of new applications

Set up new users' accounts and profiles and deal with password issues

Respond within agreed time limits to call-outs

Test and evaluate new technology

Job Qualifications:

Bilingual with a spoken level of English

Excellent sense of prioritization and time management

Able to work independently as well as with other team members

Able to diagnose potential technological solutions for complex development problems

Personal Interest in games and game development

Experience:

1-3+ Years of Experience as an IT Support Analyst

Strong understanding of development studios and their needs

Experience with on-line development needs

Some level of programming experience is a plus